Frequently Asked Questions
Velvaso is committed to your complete satisfaction. We strive to deliver consistent, reliable, and affordable house cleaning services tailored to your home. Below you'll find answers to some of the most frequently asked questions from our clients.
- Regular home cleaning (weekly / bi-weekly / monthly)
- Deep cleaning
- One-time cleaning
- Move-in cleaning
- Move-out cleaning
- Holiday rental / Airbnb cleaning
Every service is tailored to your home and specific needs.
No. We bring our own professional-grade equipment and high-quality cleaning products. If you prefer specific products, we are happy to use them upon request.
Pricing depends on the size of your property, the type of cleaning, and how often you need the service. Contact us for a free, no-obligation quote tailored to your home.
Yes. Our team is professional, trained, and fully insured. We focus on reliability, attention to detail, and respectful service in every home we clean.
You can request a quote through our website or contact us directly. We'll confirm the details and schedule a time that works best for you.
The duration depends on the size of your property and the type of cleaning. A standard home cleaning typically takes between 2 to 4 hours. Deep or move-out cleanings may require additional time.
It's completely up to you. Many clients provide access and return to a freshly cleaned home. Our team is professional, reliable, and respectful of your space.
All Velvaso cleaners are professionally trained, experienced, and fully insured. Our team follows strict standards of professionalism and respect while working in your home. We continuously improve our techniques to ensure consistent, high-quality results every visit.
To help us work efficiently, we recommend putting away personal items, clothing, and clutter before we arrive. If you have pets, please ensure they are safe and comfortable during the service. This allows our team to focus fully on cleaning your home.
We provide an estimated arrival window prior to your appointment. While exact times may vary depending on the previous service, we always aim to arrive within the scheduled timeframe and keep you informed if adjustments are needed.
We treat every home with the utmost care and respect. In the rare event that damage occurs, please notify us immediately. Our team is fully insured, and we will work quickly to resolve the issue appropriately.
Our services focus on professional residential cleaning. We do not typically provide:
- Laundry services
- Dishwashing
- Organizing clutter or personal belongings
- Specialized exterior cleaning or hazardous material removal
If you have specific requests, please let us know — we are happy to clarify what can be included in your cleaning plan.
Absolutely. We encourage clients to share preferences and priorities so we can personalize your cleaning plan. You can inform us during booking or contact us directly to ensure your instructions are documented for future visits.
Whenever possible, we aim to send the same cleaning professionals to maintain consistency and familiarity with your home. If a change is necessary, we ensure that all team members follow the same high standards of service.
Tips are never expected but are always appreciated if you feel our service exceeded your expectations. A positive review or referral is also a wonderful way to support our team.